Measuring The Moments That Matter
Introducing Moments, a revolutionary approach to understanding and improving the experience during of events across the employee lifecycle, from onboarding to exit . Say goodbye to generic pulse surveys and say hello to a hyper-personalised, automated approach that captures feedback when it matters the most.
Join the Moments Revolution
What is Moments?
Moments is an automated series of Lifecycle Surveys that are tailored to your employee journey, giving you rich data on key events and enabling you to optimise processes and elevate your employee experience.
You can measure as many moments as you want to, but we recommend starting with more commonly experienced Moments and, depending on your needs, building from there.
Continuous Listening, but Targeted
One of the key benefits of Moments is that it enables continuous listening without having to keep asking everybody the same question again and again. By targeting specific moments that matter to your people you can:
Build
Build a broad picture of your employee experience while optimising key processes.
Act
Let data build over time to analyse trends and also intervene when issues arise.
Gather
Gather regular employee feedback while reducing the risk of survey fatigue.
Gather Feedback Across the Whole Employee Lifecycle
Common examples of Moments include:
Candidate Experience
Make sure that your attraction and selection processes are attracting the right people and building your employer brand
New Joiner Surveys
Make joining the start of something special. Build advocacy and engagement from day one and make sure that new joiners are ready to perform.
Onboarding Surveys
Optimise your onboarding processes and minimize bounce risk, ensuring that people are settling in well and feeling good about their decision to join.
Stay Surveys
Enhance your EVP by hearing from from your most loyal people as they reach career milestones, or from your high performers, about why they choose to stay with you.
Exit Interviews
Understand why your people leave, to improve retention and build advocacy among leavers to protect your employer brand.
While other examples might include...
While our Lifecycle Surveys give you rich data on events like Joining and Leaving, Moments takes this to the next level. We think about Moments across the entire employee journey with you, things like being promoted, receiving recognition or coming back from parental leave. Across your employee journey you will recognise many moments, and our solution allows you to define as few or as many as you want. Here are some examples:
Recognition
Recognition has a huge influence on Employee Engagement, So, it makes sense to measure how effective, timely and appropriate the recognition you give is.
Ultimately, how did it make the person feel?
Internal Promotion
New Job, Who dis?
This is a huge moment for someone in your organisation! They have been promoted to a new role, how is that going for them, do they feel support and enabled to deliver a great job?
Moving Teams
Someone is changing teams, maybe they are moving to a new location, and this feels like you should manage this as closely as if they were a new joiner.
Has the process gone smoothly, did they feel you did a great job?
Having a Baby
Gaining Insight into New Parents' Feelings Throughout Their Journey Allows You to Offer Timely and Heartfelt Support During Crucial Moments.
Missing the Mark, However, Can Be Costly...
Adoption
Supporting Adoptive Parents: Walking alongside them through this transformative experience can enable you to offer crucial assistance in their unique parental journey.
Bereavement
Meeting Bereaved Employees Where They Are: By understanding the emotional and practical needs of those coping with loss, employers can provide valuable support and flexibility, leading to stronger bonds and a more connected workplace.
How Easy is it to Start Measuring the Moments that Matter?
Good News! It is Super Easy!
✅ We will work with you to Map the Journey and understand the experiences you want to measure
✅ The Moments Engine in The People Experience Hub can connect with almost any modern HR systems to help automate the process
✅ Start Measuring the Moments!
You will now be able to explore data through your dashboards and downloads and start seeing which moments need work and which you are managing well!
What Else Can You Expect?
A Flexible, Easy and Secure Platform
We take the pain out of running Employee Surveys with our easy-to-use platform. And rest assured that we're fully secure and GDPR compliant.
Accessibility as Standard
Everyone should have a voice, which means making surveys and dashboards as accessible as possible. We build and test to high standards and provide a range of features to aid participation, particularly among deskless workers.
Information Security is Key
Your data security and privacy is our highest priority. Our survey technology and processes ensure that we adhere to high standards at every stage and protect anonymity.
Insightful and User-Friendly
It’s essential that you and your managers can take action on your surveys. You don’t need to be an analyst to use our clear and accessible dashboards, turning surveys into actionable insights.
Not Just a Survey Platform
Our approach is underpinned by the idea of being Fundamentally Human, Enabled by Technology. While our surveys have to be well designed, secure and accessible, it’s our people that will help you make the difference.
From your Client Success Manager, who is here to guide you through the whole process, to our People Scientists providing expertise and Client Operations team who support users of the platform, we’re here to make sure your survey delivers.
Download our Moments E-Book
Download our Moments E-Book to find out more about how measuring the moments that matter will change the way you think about employee feedback
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