Making a Difference, One Value at a Time

Making a Difference, One Value at a Time 

At The People Experience Hub, we designed our values at the very start of our journey, when there were just two people in a windowless office on an industrial estate in Northampton. This was an important step in starting our company, and we believed that our values would guide us and keep us in check. 

We knew that large tech companies dominated the industry of employee feedback that we wanted to move into, and we wanted to be different, be better, and you will see in our values and our company strapline, that we wanted to be human. 

Our Purpose: We help organisations give their people a voice and understand how they think and feel, so that they can build healthier, higher-performing cultures. 

Our Approach: Of course, you need great technology to do heavy lifting; it has to look good and perform well. But without the human element, it is not the answer to solving the problems we saw. This is why our mission is to deliver: 

• Innovative, accessible employee surveys, delivered from a reliable, secure, and flexible platform. 
• An outstanding client experience built on collaboration, curiosity, and care. 
• Actionable insights that create clarity and lead to meaningful change.  

Scene set, now onto the values! 

What are our values?  

• Dream Big 
• We Care 
• Make it Happen 
• Do The Right Thing 

What do our values mean? 

As a Certified B Corporation, we are driven by our purpose; to help you to build a healthier, higher performing culture at work; and by our values which mean: 

Dream Big  

We are bold, take calculated risks, and embrace innovation and change. We want the very best for our clients and set ourselves the highest standards. 

We never wanted to just copy what was out there, tweak it a bit, and sell a SaaS solution, so we had to Dream Big. We wanted to help organisations really transform the experience their people had at work, so we had to Dream Big. We needed our future employees to not settle for "okay"; we wanted them to have Big Dreams, Big Hopes, and do Big Things. This is a signal to everyone who works here that they have permission to scale mountains, and this takes us to our next value. 

Care  

We are collaborative and empathetic. We aim to be enjoyable to work with, we celebrate each other’s successes, and we support each other in challenging situations. We care about our wider community. 

Holistic Well-being: We understand that caring for our employees goes beyond their professional lives. We encourage a healthy work-life balance and provide resources to support their overall well-being. This includes health benefits, flexible working arrangements, and initiatives that promote physical health. 

Enjoyable Work Environment: We strive to create a workplace where people enjoy coming to work. Celebrating each other's successes, whether big or small, is a key part of our culture. Recognising and appreciating the achievements of our colleagues boosts morale and fosters a positive atmosphere. 

Make it Happen  

We seek to enable our people and provide the freedom to do a great job, to be responsive to our customers, and to learn from mistakes. We are responsive and flexible in our dealings with customers. 

Make it happen for our clients, and be proactive. Sales plan? Make it Happen. Being brave and thinking about saying hello to Sainsbury's? Make it Happen. We have policies about a lot of things, but if anything is getting in the way of someone making it happen, then I really want to know – this is almost the job description of a CEO, professional hurdle remover. 

Do The Right Thing  

We behave ethically. We seek to create a healthy work environment, contribute to our community, and minimise our impact on the planet. We can be trusted to keep our customers’ data safe and secure. 

The world needs more people who just do the right thing, not because there is credit to gain or because the policy says so, but because they know in their hearts what the right thing is. Sometimes, doing the right thing requires you to Be Brave or to Dream Big. We are a B-Corp because we believe that doing good in the world is the right thing to do. For our people, we ask them to: 

• Do the right thing for you and your family. 
• Do the right thing for your colleagues. 
• Do the right thing for our clients. 
• Do the right thing for our community. 

Ultimately, this is permission, over and above any policy we may have or internal process, to be authentic, be where you need to be, to be safe, to love our clients and what we do. This value is the foundation of all the other values and is the test of our actions, our approach to work and community. 

Values In Action

We love that in our organisation, people are not always asking me for permission; they are often telling me what they will be doing, what hours they will be working, what they are prioritising. When we see this, we know that our values are alive. When someone is not doing this, then often we know that something is getting in their way or on their mind, and it helps us to ask questions about how we can help them. Our values guide us, and work for us. 

Our values aren’t just words. They shape how we work, support our clients, and build our culture. Want to see them in action? Find out more here