Frequently Asked Questions

How do you benchmark results?

While we firmly believe that the best ‘benchmark’ is how you’re delivering against your own people strategy and desired culture, which is why we provide tailored surveys, we understand that benchmarking is important to some clients. We therefore provide internal benchmarking of different organisational units against the whole organisation’s score at an index (theme) and question level and external benchmarking, against our client database, at an index level.

Can we add our own questions?

Our survey design process allows you to create custom questions with a range of answer options. If you need inspiration, our question bank can point you in the right direction. (We will provide support to ensure that what you measure is aligned with your people strategy, and if you need continuity we can work with questions from previous surveys).

Do you have a model of engagement that you work with?

Employee Engagement and its measurement is a challenging topic, with many different models in use. For this reason we agree with the CIPD, that we should treat Employee Engagement as a broad ‘umbrella’, which we describe as the People Experience. We use three levels to guide conversations with clients about what’s important to you, which are the Perceived Environment, Felt Experience and Observable Outcomes.

Do we have to be experts in people analytics to make the most of it?

Definitely not. We make every effort to make our dashboards easy-to-use, informative and accessible. If there’s a view that you want, we can help you customise them too.

Can we customise the Analytics?

We can report on any demographics you include in your hierarchy, meaning all your analytics dashboards will be bespoke to you. You can also export data out of the platform to use in external reports.

When will we get our survey results?

You can actually start monitoring your results as soon as the survey is open, and your final dashboards will be ready within hours of your survey closing.

Can our managers access their own results?

Yes, manager access is something that is part of our package. You decide whether you want to open up access to all managers, limit it to managers of a certain level, or keep access within HR.

How do I access support?

Every new client is taken through an onboarding process that is tailored to your situation and plans and includes training for your core users. After that, you and your users will be able to raise tickets in our service centre, while your superusers (normally HR) will have a dedicated client success manager who will ensure that you are getting the most from our platform.

Will we be given training on the platform beforehand?

Absolutely! Your dedicated account manager will arrange training for you, in a format that suits your users. This may be face to face or via webinars. Our support site is also handy for a quick refresher on things you have forgotten how to do.

How can you help us increase survey participation rates?

We can help you to increase your participation rates by providing practical advice based on our extensive experience of running surveys and, if you prefer, even producing materials such as posters and video to help you communicate your survey.

What support do you give to help us develop insights?

As a minimum you will have the opportunity to have a session with a member of our People Science team to help you draw insights and implications from your dashboards. However, it is more common for us to provide tailored support, for example running a further workshop with your executive team or focus groups to better understand specific trends. Please discuss your requirements with our sales team.

How do you support action planning?

We currently support action planning by providing support materials and templates for leaders and managers working with their own teams. We can, however, provide more extensive support upon request. It will be possible for managers and superusers to capture actions directly on The People Experience Hub from this Autumn.

Can we brand our surveys?

Yes, absolutely. We can style your surveys to your brand colours and fonts, and add your logo.

What support options are offered for clients?

We take people data seriously. That is why we are GDPR compliant and ISO27001 accredited allowing you to have full confidence your data is safe.

Can you support multiple languages?

Yes, any translations that you need can be accommodated. Simply let us know when requesting a quote and we will take care of it.

What is PxVoice: AI-Powered Employee Voice Analysis?

PxVoice is an advanced AI employee voice analysis tool that decodes free-text survey responses at scale. Using Natural Language Processing (NLP), sentiment detection, and thematic classification aligned to our Px3 framework, it transforms unstructured feedback into actionable insights for HR and engagement strategies.

How does PxVoice use AI to analyse employee feedback?

PxVoice categorises responses into Think, Feel, and Do themes using our framework, Px3, and where possible, breaks them down into sub-themes. It powers action planning, AI summarisation, and automated reporting, helping organisations turn qualitative data into structured insights.

How is PxVoice built and why is it unique?

Developed in-house, PxVoice leverages proprietary AI models tailored to HR analytics, employee engagement, and organisational psychology. It combines public datasets, internal data, and research sources for domain-specific accuracy.

Is PxVoice safe and compliant with GDPR?

Yes. PxVoice follows a rigorous AI ethics framework:

• Explainability: Transparent model behavior at local and global levels.
• Fairness: Bias mitigation during data preparation and model training.
• Privacy: ISO27001-compliant anonymization protocols.
• Lifecycle governance: Continuous monitoring for reliability and transparency.

What is Drivers’ Analysis and how does predictive analytics work?

Drivers’ Analysis is a predictive analytics tool that identifies survey questions most strongly influencing employee engagement and wellbeing. It highlights high-impact drivers, supports action planning, and powers pathway visualizations to show how experiences shape outcomes.

How does Advanced Summarisation help with free-text survey data?

Advanced Summarisation uses AI-powered summarisation to create custom summaries from large volumes of qualitative data. It highlights dominant themes using Px3 and integrates with PxVoice and Drivers’ Analysis to deliver dynamic insights reports and dashboards.

What is Public Data Benchmarking and why is it important?

Public Data Benchmarking merges public and research datasets to provide industry benchmarks, competitor comparisons, and question-level insights. It helps organisations contextualise survey results against market trends and peer performance.

How does AI Automated Reporting work?

AI Automated Reporting transforms raw survey data into structured reports, commentary, and actionable insights. It integrates with PxVoice, Drivers’ Analysis, and Summarisation to reduce turnaround time and enable data-driven decision-making.

What are AI Platform Suggestions?

AI Platform Suggestions is an AI recommendation engine that suggests actions, resources, and next steps based on survey results and user interactions. It supports continuous improvement and integrates with PxVoice and Action Planning.

How does Action Planning 3.0 use AI for post-survey impact?

Action Planning 3.0 helps create data-driven action plans using insights from PxVoice, Drivers’ Analysis, and Summarisation. It suggests editable actions, strategic rationale, and success criteria, ensuring tailored responses for specific challenges.

Are survey responses anonymous?

Yes, all survey responses are anonymous. Our platform reports data based on demographic information rather than individual information. We also do let people view any demographic data where there are not at least 5 respondents (we can set a higher level if the client wishes)

Is our data secure?

We take people data seriously. That is why we are GDPR compliant and ISO27001 accredited allowing you to have full confidence your data is safe.

Do we have to take all of the modules from your platform?

While you will be better placed to maximise the value that you get from employee feedback if you take the full platform (annual, pulse, lifecycle and 360 feedback) we will be happy to quote for a single module or combination.

Are we tied into a contract?

When we quote for you we will offer the possibility of a single year or multi-year contract with up-front or direct debit payment. It is completely up to you, though may be able to offer a more attractive price for a multi-year commitment.

How do I arrange a demo?

If you would like to speak to us, simply fill in this short form and we will be in touch.