Have you ever wondered how organisations can tailor their engagement surveys to get more personalised insights? The answer lies in Question Routing.
Question routing is a great tool that enables organisations to tailor their engagement surveys to their employees based on custom question logic, rules, and conditions. Applying question logic to surveys can improve insights into a particular question or topic, helping to drive change in an organisation's work culture. By applying question logic, additional questions can be asked based on the recipient's response or questions can be hidden that might not have relevance to the employee thus improving their experience completing the survey.
At The People Experience Hub, we have found that a one-size-fits-all approach sometimes does not work, especially when focusing on one key area. Questions asked to one employee may be irrelevant to another and as a result, time and resources are wasted which we consider to be most valuable. Data obtained through question routing improves analytical data to help drive change.
Question routing is essential for organisations for several reasons. Firstly, it helps enrich survey results, providing more insightful data for decision-making. Secondly, it reduces the time and resources required to complete a survey, making the process more efficient for both employees and the organisation.
We have added a new section within our custom Survey Builder called ‘Question Logic’ and this was built with the user in mind. Here you can view all your questions within a survey. Each question can be assigned multiple rules, where each rule can also be assigned multiple and/or conditions. If these conditions are met based on the recipient's response, the rule is then met moving the recipient to the next question you have chosen.
A condition takes a value as an input and compares this value to the recipient's response if the value matches one of the below criteria:
Then the condition is then met, moving the recipient onto the next question you have chosen. Question logic aids in skipping questions, showing more relevant questions, and providing a way to ask for additional feedback based on the previous response.
6 Benefits of Question Routing
In summary, question routing improves communication, facilitates collaboration, and efficiently manages feedback. By implementing question routing, organisations can enhance their responsiveness and effectiveness, leading to improved overall performance.
Are you ready to upgrade your engagement surveys by implementing question routing? Get started here